Do not rush entry
Avoid unstable, contaminated or energized spaces. Follow emergency officials and utility guidance.
Miami-Dade service guide
Street, creek and stormwater can carry contaminants and create electrical or structural hazards. Avoid unsafe areas, use official local information and ask how cleanup will be contained.
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On the call
Share the complete address and incident details. Confirm who is calling, whether the job is a fit and what the written terms include.
Share the complete address and what happened at the property.
Get the provider's company name and confirm that it serves the address and job type.
Before authorizing work, confirm scope, timing, price, exclusions and change terms.
01 · Scope the work
Ask what will be assessed, performed and documented before you authorize work.
Avoid unstable, contaminated or energized spaces. Follow emergency officials and utility guidance.
Photograph visible conditions and affected belongings before cleanup when it is safe to do so.
Ask what must be removed, cleaned and dried before reconstruction is discussed.
02 · Process
A clear process separates the incident, assessment, work sequence and records.
Share the source, time discovered, affected rooms and any safety concerns.
Distinguish visible water from moisture held in floors, walls, cabinets and cavities.
Separate source control, extraction, drying, monitoring, cleanup and repair.
Keep the written scope, readings, photos, receipts and change approvals together.
Before you authorize the work
03 · Questions
No universal answer replaces an assessment of the actual property.
No. Outside floodwater may contain sewage, chemicals and debris, so health and containment decisions can differ.
Many home policies exclude surface flooding; separate flood coverage may apply. Confirm your own policy with the insurer.
Use Miami-Dade emergency information and the National Weather Service Miami office for current official information.